The TRCC/MWAR welcomes feedback from our service users and community members. As a survivor led organization we want to hear from you in order to improve our programs and services. You feedback, suggestions, criticisms, praise and appreciations will enable us to meet your needs.
Service Users who have complaints about a counselor, a volunteer, staff woman or the answering service can register this feedback in the following ways:
- Leave a message or call the office 416-597-1171, with as much information as service user wants and ask for us to call back with acknowledgement and/or a result.
- Service user can write their complaint as a formal letter. This can be received through email at or fax at 416 597 9648. You can also send us mail via post. The Service user can choose to leave no personal info. We will not get back to the service user, but we will take in the information and follow up.
- Service user can write their complaint as a formal letter. This can be received through email at . You can also send mail via post. Service user can include as much information as service user wants and ask for us to call back with acknowledgement and/or a result and/or ask for a written response to her complaint.
- Call the office and request a face-to-face meeting with a member of staff team to discuss the complaint. At this meeting, service user will need to decide if she/he wants feedback after our internal follow up.
- Call the office and request a meeting with the counsellor with whom the service user has a complaint. A member of the staff team will discuss this option with service user and put the service user request to our to the counsellor. If the counsellor agrees than a meeting will be set with the service user, the counselor and a member of staff team.
Follow-up procedures may vary depending on the requests of the service user and how they would like to see their complaint remedied. Service users may request different remedies to the complaint, organization, staff women, volunteers. All requests have the right to be negotiated with the complainant and the person/organization they are directed to.