Becoming a Volunteer

Crisis Line Counsellor Training Applications are now closed.

Thank you everyone who applied for our Spring 2020 training of new crisis line counsellors. Due to popular demand, we have closed the application a little early! There will be another opportunity to join the crisis line in the fall. Check back in August for fall information. 

Crisis Line Counsellors Commitment

After training, volunteers are firmly required to commit to 1 year on the crisis line (taking 3 shifts per month in the first 6 months, and 2 shifts per month in the second 6 months).

Crisis line shifts run overnight (12am – 8am), day (8am – 4pm), and evening (4pm – 12am). Shifts are taken from your own convenient space.

References will only be provided after one year in good standing as a volunteer.

To be considered for being a face-to-face counsellor, counsellors must be on the crisis line in good standing for at least one year.


Volunteers are an integral part of the daily functioning of the TRCC/MWAR.  They are the heartbeat of the organization!  Volunteering with us is a wonderful way to have fun, make friends, learn, augment skills, and give back. You will have the opportunity to support survivors, engage in community building and advocacy, gain critical analysis skills, and make a difference in your life.  This is a life changing opportunity for many. 

TRCC/MWAR invites all women identified and trans people to participate in our many volunteer programs.  We offer trainings throughout the year.  Folks over the age of 18 can participate in our:

  • Crisis Line Training 
  • Front Desk and Administrative Work
  • Fundraising
  • Board of Directors
  • Special Events
  • Support and Accompaniment Program**
  • Face to Face Counselling Program**
  • Public Education and Info sessions**

If you are interested in becoming a  volunteer in other areas of the centre, please email
 Requires at least 6 months to 1 year experience doing other areas of work, preferably on the crisis line or front desk.

Individuals who are currently accessing services at the centre are required to wait 6 months after this process before becoming a volunteer.

Front Desk

Our Front information desk is the first place of contact for any survivors accessing our services. Duties include answering calls, emails, connecting survivors with staff members, and all around administrative support. Shifts are scheduled between 10am – 5pm Monday – Friday. If this is something that you are interested in please download and fill out this form and email to Claudette at

Please note that because the front desk is the first point of contact for individuals accessing our space and services and we want this position to be representative of these individuals, we prioritize applications from folks who identify as black, indigenous, or a person of colour.

Special Events

Random Axe of Kindness 

March 28, 2020

This is our 2nd annual axe throwing fundraiser!  Please email if you are interested in joining our planning committee.

Annual Take Back the Night   

Fall 2020, location TBA

We need volunteers to help plan the event! Please email us at to join the committee. 


Frequently Asked Questions

How do I become a volunteer?

Please email 

What kind of volunteer roles are there?

There are several ways to volunteer with us! You can get involved in front line work, committee work, and/or activism/event planning. Contact . Some of the volunteer roles include: 


Front desk volunteer – The first place of contact for any survivor accessing our services, we need constant support at our front desk answering call, emails, connecting survivors with staff and all around administrative support.

24 Hour Crisis Line Counsellor – After a 6-day training twice annually, Crisis Line Volunteers answer calls on our 24 hour crisis line. 

Court Support and/or Face-to-Face Counsellor – After working on the Crisis Line for one year, some volunteers move to in-person support. They also can (in conjunction with counselling or not) accompany survivors to various court proceeding including criminal court, family court, medical appointments, immigration related court proceedings 


We have several committees that convene throughout our year. These include:

Axe Throwing – Our annual fundraising event in March where volunteers support the committee to make Random Axe of Kindness happen.  Contact directly.

Take Back the Night Community Planning Committee – After 35 years we are still fighting for our right to walk the streets at night and live violence-free lives. Join our committee that usually starts meeting in August. Contact

Grants Committee – people who have mad skills to help write grant submissions. Please contact

Latin American Women’s Program (LAWP) – Fluency in Spanish is critical. Support Spanish speaking survivors with crisis support, accompaniments, and Latina/Latinx caucus work where we talk about our experiences of Latinidad, English as a 2nd language, queerness, survivorship and more! Contact or


Join us at events like: Take back the Night (, the Sisters in Spirit Vigil (, International Women’s Day, Trans Day of Remembrance (, Elimination of Violence against Sex Workers (, Black History Month events, Sexual Violence Awareness Month and many more events.

Please see our website, or find us on Facebook and Twitter for updates on where you can join us!

I have a project coming up. Can I contact you and ask questions in regards to my assignment?

While we think it is amazing that you have chosen to focus on us and/or sexual violence for your project, we have several projects on the go too! Staff will accommodate requests for interviews on a case by case basis but we may not be able to answer your email in time. Please thoroughly review our website to look for answers to your questions before contacting us.

Who do you serve?

We serve anyone who identifies as a survivor of violence including trans people, non-binary folks, cisgender men and women, and youth.

Who experiences violence the most and how do you serve our diverse communities effectively?

Indigenous, Black, disabled, younger and older women experience the highest levels of violence in our communities. We are committed to the work of ending colonization, white supremacy, anti-black racism and heterosexism in our organization and community work to end sexual violence in order to better serve these communities. Further, we are committed to decolonizing the practice of trauma work within the centre through a number of different ways: talking about our experiences of being settlers, working with Indigenous communities in a good way, centralizing the voices of Indigenous and Black survivors, decolonizing the ways we work through front line support, integrating teaching about the land we are on, understanding how sexual violence is a tool for colonization and much more.

Where are you located and why can’t I find it online?

We are an undisclosed location for the safety of staff and survivors. We also have an emergency exit button on this website in case you are not alone when browsing and don’t want others to know your browser history. Please call the centre for its location if you want to come in.

Any more questions?

Contact us at