Frequently Asked Questions

How do I become a volunteer?

        Please contact 416 597 1171  or


What kind of volunteer roles are there?

There are several ways to volunteer with us! We separate them into front line work, committee work and activism/event planning. Some of the roles are:


Front desk volunteer – The first place of contact for any survivor accessing our services, we need constant support at our front desk answering calls, emails, connecting survivors with staff and all around administrative support.

Note: we are not currently accepting Front Desk volunteers while the centre is closed due to the pandemic. 

24 Hour Crisis Line Counsellor – We hold a counsellor training in the spring and fall every year. Crisis line counsellors complete about 50 hours of training before taking on a shift on the crisis line. Crisis line counselling entails a 1 year commitment. 

Court Support and/or Face-to-Face Counsellor After working on the Crisis Line for one year, some volunteers move to F2F Counselling. Some volunteers become court support workers, accompanying survivors to various court proceeding including criminal court, family court, medical appointments, immigration related court proceedings



We have several committees that convene throughout our year. These include:

Take Back the Night Community Planning Committee – After 35 years we are still fighting for our right to walk the streets at night and live violence-free lives. Join our committee that usually starts meeting in August. 

Check out our website at

Latin American Women’s Program – Support Spanish speaking survivors with crisis support, accompaniments and Latinx caucus work. Fluency in Spanish is an asset. Contact



Join us at events like: Take back the Night (, the Sister in Spirit Vigil (, International Women’s Day, Trans Day of Remembrance (, Elimination of Violence against Sex Workers (, Black History Month events, Sexual Violence Awareness Month and many more events. Please see our website, facebook and twitter for updates on where you can join us!


I have a project coming up. Can I contact you and ask questions in regards to my assignment/post graduate research? 

While we think it is amazing that you have chosen to focus on us and/or sexual violence for your project, we have several projects on the go too! Staff will accommodate requests for interviews on a case by case basis but we may not be able to answer your email in time. Please thoroughly review our website to look for answers to your questions before contacting us. Further, we prioritize research that in some way benefits the TRCC/MWAR and the survivors we serve. We have a critical analysis of the academic industrial complex and while more research is needed to support QTBIPOC survivors (Queer, Trans, Black, Indigenous, People of Colour), we have limited resources and choose to represent ourselves in radical grassroots organizing.   Submit your request for a interview for your assignment/post graduate research to .  


I have a proposal/project/request for partnership. Who do I speak to?

We think it’s amazing that you want to partner with us to support your project in some way. We have many requests to take on coordination, logistical planning, provide counsellors, co-host and we say yes to some and no to others. We have limited resources but also want to provide focus to work and projects that are survivor-centred, feminist, anti-oppressive and inclusive of all genders. If you have a project you want us to work on with you, please email it to ">. Please expect a response within 2 weeks.


Who do you serve?

We serve anyone who identifies as a survivor of violence including trans people, non-binary folks, cisgender men and women, and youth.


Who experiences violence the most and how do you serve our diverse communities effectively?

Indigenous, Black, disabled, younger and older women experience the highest levels of violence in our communities. We are committed to the work of ending colonization, white supremacy, anti-black racism, and heterosexism in our organization and community work to end sexual violence in order to better serve these communities. Further, we are committed to decolonizing the practice of trauma work within the centre through a number of different ways: talking about our experiences of being settlers, working with Indigenous communities in a good way, centralizing the voices of Indigenous and Black survivors, decolonizing the ways we work through front line support, integrating teaching about the land we are on, understanding how sexual violence is a tool for colonization and much more.


Where are you located and why can’t I find it online?

We are an undisclosed location for the safety of staff and survivors. We also have an emergency exit button on this website in case you are not alone when browsing and don’t want others to know your browser history. Please call the centre for its location if you want to come in.


Any more questions?

Contact us!