What can I expect from web/text chat support?
Chats last about 20 minutes, however, you can decide to end the call before that.
The content of the chat is up to you. You can talk about anything to do with your experience as a survivor, or anything that is top of mind, even if it seems unrelated. You will never be expected to justify why you are using the chat service or to explain how your chat is related to an experience of violence.
If you are in a chat and 10 minutes pass without the counsellor receiving a new message from you, the chat will close automatically. We do this for your privacy, in case you are not attending to your conversation. Your message history will disappear. However, you are welcome to start a new chat when you’re ready.
If you navigate away from the TRCC website the web chat will disappear automatically. If there are technical issues on either end, the chat will get disconnected. In any case where your chat disappears, you will be able to open up a new chat and get reconnected with the same peer counsellor. Simply refresh the page and send a new chat request. Sending a new request will reset your place in line.
Chat support runs on a first come, first served basis. You will see a message explaining that the counsellor is currently attending to other users. The counsellor will respond when it is your turn.
If you have questions or would like to give us your feedback, feel free to email firstname.lastname@example.org.
Please Note: If you need support when the chat is not available, please call our 24-hour crisis line at 416-597-8808 to speak to a peer counsellor.