Click the “Start a New Chat” button on the bottom right corner of the website.
Read and accept the Terms & Conditions.
The Chat will connect you to a trained peer counsellor.
The chat button will only be visible during the hours that the service is available (Wednesdays to Sundays, 7pm – 12am) on our home page, and our Chat Support page. Chat support is compatible with Safari, Chrome, and Firefox only. It is NOT compatible with Internet Explorer.
How do I access Text/SMS Chat Support?
Text us at 647-424-1134. Your text will be placed in a queue. A trained, peer counsellor will respond as soon as possible.
Is this service really confidential?
YES. All web/text chats are private, between you and your peer counsellor.
A counsellor will never ask for any identifying information (legal name, age, address, etc.).
A counsellor will never keep records or notes regarding web/text chats.
A counsellor will never pressure you to share any details of your story. It is okay to keep things non-specific.
Only the service user and the counsellor can be present in the chat.
Our web/text chat is built on a secure, end-to-end encrypted platform. Your digital footprint is erased every 30 seconds (this includes any cookies, IP address, etc). This ensures your information as a service user stays protected and stays anonymous.
Leaving the chat will automatically delete all traces of your conversation with us.
You decide when to exit the conversation. To end a chat all you need to do is click on the “X” at the bottom. You can also exit by clicking the Quick Escape button in the bottom right corner. For added security, we recommend that you clear your browsing history when you leave the cChat.
Visit our FAQ page to find out how to access private browsing or how to clear browsing history.
What can I expect from web/text chat support?
Chats last about 20 minutes, however, you can decide to end the call before that.
The content of the chat is up to you. You can talk about anything to do with your experience as a survivor, or anything that is top of mind, even if it seems unrelated. You will never be expected to justify why you are using the chat service or to explain how your chat is related to an experience of violence.
If you are in a chat and 10 minutes pass without the counsellor receiving a new message from you, the chat will close automatically. We do this for your privacy, in case you are not attending to your conversation. Your message history will disappear. However, you are welcome to start a new chat when you’re ready.
If you navigate away from the TRCC website the web chat will disappear automatically. If there are technical issues on either end, the chat will get disconnected. In any case where your chat disappears, you will be able to open up a new chat and get reconnected with the same peer counsellor. Simply refresh the page and send a new chat request. Sending a new request will reset your place in line.
Chat support runs on a first come, first served basis. You will see a message explaining that the counsellor is currently attending to other users. The counsellor will respond when it is your turn.