You must have the capacity to make conference (3-way) calls to use this service. Step 1: Survivor calls our 24hr Crisis Line at 416-598-8808. Step 2: Answering service calls counsellor to leave a number or patch through the caller. Step 3: Caller requests an interpreter in the language required. Step 4: Counsellor places the caller on hold and calls MCIS. Step 5: Counsellor reaches the interpreter in the requested language. Step 6: Counsellor is connected with the interpreter. Step 7: Counsellor connects the caller with the interpreter. This process takes less than two minutes.